Shipping policy

Shipping Rates

We currently offer shipping within Australia on eligible products.

Shipping is calculated at checkout using Australia Post rates, based on your order’s weight, parcel size and delivery address. The shipping cost will be displayed before you complete your purchase.

By charging shipping separately, we can keep our product prices low rather than building delivery costs into every item.

Some products may be excluded from shipping due to their size, weight, fragility or clearance conditions. These products will be marked as not available for shipping and may still be available for Click & Collect.

Order Processing

Orders are generally packed and dispatched within 2–4 business days.

During busy periods, sale events, public holidays or Christmas, processing times may be slightly longer.

Once your order has been dispatched, delivery times are determined by the shipping carrier and destination. Ringwood Factory Outlet cannot guarantee delivery dates once an order has been handed to the carrier.

Delivery

Please ensure that your delivery address is complete and correct when placing your order.

RFO cannot be responsible for delays or additional delivery costs caused by incorrect or incomplete addresses provided at checkout.

Where tracking is available, tracking information will be provided once your order has been dispatched.

Click & Collect

FREE Click & Collect is available from:

Ringwood Factory Outlet
Factory 1, 9–11 Molan Street
Ringwood VIC 3134

Opening Hours:
Wednesday–Saturday
10am–2pm

Please wait until you receive confirmation that your order is ready for collection before visiting the store.

If you need to arrange collection outside our normal opening hours, please contact us and we will do our best to arrange a suitable collection time.

In-Store / Click & Collect Only Products

Due to the nature of our clearance business, some products are available in store or via Click & Collect only and cannot be shipped.

This may include oversized, heavy, bulky, fragile or selected clearance products.

Shipping availability will be shown on the relevant product or at checkout.

Damaged or Missing Deliveries

Please inspect your order as soon as it arrives.

If your order arrives damaged, incorrect or has an item missing, please contact us as soon as possible at hello@ringwoodfactoryoutlet.com.au with your order number, details of the issue and photos where applicable.

If a parcel appears to have been lost in transit, please contact us so we can investigate the delivery with the relevant carrier.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Clearance Stock

Ringwood Factory Outlet is a clearance retailer, and stock is often limited. In the unlikely event that an item becomes unavailable after you place your order, we will contact you and arrange an appropriate resolution, including a refund for the unavailable item where applicable.

Contact Us

For questions regarding shipping, delivery or Click & Collect, please contact:

Ringwood Factory Outlet
Factory 1, 9–11 Molan Street, Ringwood VIC 3134
Email: hello@ringwoodfactoryoutlet.com.au

Why pay retail? Grab it at RFO — because when it’s gone, it’s gone!