Returns, Refunds and Exchanges Policy

Change-of-Mind Returns

As Ringwood Factory Outlet is a clearance outlet, we do not accept returns, refunds or exchanges if you:

• Change your mind
• Select the wrong item
• Find the item cheaper elsewhere
• Decide you no longer want or need the item

Please choose carefully and check all product descriptions, measurements and specifications before purchasing.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Faulty, Damaged or Incorrect Items

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If an item is faulty, unsafe, significantly different from its description, or does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement or refund. The appropriate remedy will depend on whether the issue is considered a major or minor failure under the Australian Consumer Law.

Clearance and sale items remain covered by the Australian Consumer Law. However, you may not be entitled to a remedy for a fault, defect or imperfection that was clearly disclosed to you before purchase.

Please contact us as soon as possible after discovering an issue at hello@ringwoodfactoryoutlet.com.au. Include your order number or proof of purchase, a description of the issue and, where possible, photographs.

Items must not be returned without contacting us first.

Click and Collect Orders

Please inspect your items carefully when collecting your order. If you notice any visible damage or believe you have received an incorrect item, please let our team know before leaving the warehouse.

Inspecting an item at collection does not remove any rights you may have under the Australian Consumer Law for faults or problems that were not reasonably apparent at the time.

Electrical Goods and Warranties

A manufacturer’s or supplier’s warranty for an electrical product applies only where that warranty is specifically stated in the product description or supplied with the product.

Any manufacturer’s warranty is provided in addition to your automatic rights under the Australian Consumer Law. The absence or expiry of an additional warranty does not remove any consumer guarantee rights that may apply.

Non-Returnable Items

We do not accept change-of-mind returns for:

• Custom-made, personalised or special-order products
• Beauty, personal-care or hygiene products
• Hazardous materials, flammable liquids or gases
• Clearance or sale items
• Gift cards

These exclusions do not apply where an item fails to meet a consumer guarantee under the Australian Consumer Law.

Exchanges

Change-of-mind exchanges may be available on selected warehouse items only and are offered at our discretion.

Please ask at the counter before purchasing if an item is eligible for an exchange. Any approved exchange is subject to the conditions explained at the time of purchase and does not affect your rights under the Australian Consumer Law.

Refunds

We do not provide refunds for change-of-mind purchases.

Where a refund is required under the Australian Consumer Law, we will notify you after assessing the item and process the refund using the original payment method wherever possible.

Contact Us

If you have any questions or concerns about an item, please contact:

Ringwood Factory Outlet
hello@ringwoodfactoryoutlet.com.au